🎾 Customer Retention Strategy Framework With Tried & Tested Examples, 3 Surefire Steps to Get Ahead in Your Product or Leadership Role & What to Do if You’re Worried About Getting Fired

+ ChatGPT Prompts for PMs

Estimated read time: 1 minutes 40 seconds.

This is Sunday 1-1-2-3 with George.

Welcome to the 69th edition.

If you’re looking for a weekly dose of product development wisdom with an occasional twist of humor, you’ve come to the right place.

Today we have:

• Customer Retention Strategy Framework With Tried & Tested Examples

• 3 Factors to Get Promoted in Product / Leadership

• Great Questions to Ask PMS in an Interview

• What To Do If You’re Worried About Being Fired

• Recommended Reading For AI (2000+ likes)

+ ChatGPT prompts for product managers.

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📚 Customer Retention Strategy Framework With Tried & Tested Examples

One of the most popular posts I did recently was on the Figma’s Self-serve Forecast Model:

🎾 Figma's Self Serve Forecast Model, How To Make Difficult Decisions, Have Fewer Meetings, and Break Annual Goals into Quarterly OKRs

At the same time, the majority of folks voted for more real-world case examples, so I went searching and found this robust (even if a bit biased) framework for tackling retention. Check it out:

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👀 3 Factors to Get Promoted in Product / Leadership

This is a brief, but clear description of something I think can be missed about promotions.

I think people can over-index on “reliability” to mean “I’ll just deliver what I’m asked”, which is not wrong.

The challenge for us all is to “deliver what we promise” while also “delivering the right thing”, which is also a function of your skills and knowledge of the problem space.

Taking courses and reading books will teach you new things. You must accept the chance of failure when trying those things out, but you must try them out, or you’ll never really learn.

And the nuance described here allows you to work in the right direction.

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🍪 Quick Bites

Hà Phan @hpdailyrant

1/10: Some interview questions I would ask Product Managers

Dave Kline @dklineii

If you're worried about getting fired, Answer these 10 questions to see where you rank:

Ben Recht @beenwrekt

I have a recommended reading list for Artificial Intelligence, and it hasn't changed since 2019. I give this list to my grad students, but all of the articles are broadly accessible if you're interested. Very short 🧵.

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🤖 ChatGPT Corner

So many PMs are starting to build their audience online. Carl has been growing on Twitter and his recent post blew up! Check it out:

Carl Vellotti @carlvellotti

PMs – I've said it before and I'll say it again: ✅ AI won't replace you ❌ PMs using AI will I'm building out PM use cases with instructions + killer prompts. Eventually I'll sell the full table for $50, but for the next 24h: FREE. Follow + RT + comment "🤖" for access.

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That's a wrap for today. Stay focused and see you next week! If you want more, be sure to follow me on Twitter (@nurijanian)

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Who's George?

It’s me

I’m an underdog product manager.

Product management in New Zealand (where I live) is still a relatively immature discipline. I also came into it late via data science and UX. I may be older than others, but I often feel like a rookie.

To become better at my craft, I learn and explore new ideas relentlessly.

Then I share high-quality, tried-and-true ideas that can be used right away.

How I can help you:

• If you’re learning about product as a cross-functional leader, I’ve compiled my best actionable finds in prodmgmt.world.

• Get some help via prodmgmt.help. People ask about How to prioritise, How to do market research, how to work with engineers, how to go from a service to a product, how to develop a deep coherent product strategy, what books to read and courses to take on product topics & design systems product management.

see you next week.

— George.